Return & Exchange Policy

Returns & Exchanges

At Gito Leather, we want you to feel confident in every purchase. If your item isn’t quite right, you may request a return within 7 days after your order has been received.

To be eligible for a return:

• The item must be unused
• In its original condition
• With all tags, packaging, and accessories included

Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is faulty.

Once we receive and inspect your return, your request will be processed within 7–14 business days. Approved refunds will be issued to your original payment method.

Sale Items

Items purchased during promotions, special offers, or sale periods are final sale and cannot be returned or exchanged.

International Orders

For international customers, returns are accepted under the same conditions. However, customers are responsible for arranging and covering the cost of return shipping.

If you wish to exchange an item, we recommend placing a new order to secure availability while your return is being processed.

Pre-Order & Custom Items

All pre-order and custom-made items are non-refundable and non-returnable, as they are specially crafted based on your request.

Please ensure all details are confirmed before placing your order.

Damaged or Faulty Items

We take pride in our craftsmanship. If you receive an item with a defect or damage, please contact us within 48 hours of delivery with photos of the issue.

Our team will review and offer a suitable solution, such as repair, replacement, or refund.

Warranty

Gito Leather provides a 12-month warranty covering manufacturing defects in materials or workmanship.

This warranty does not cover:

• Normal wear and tear
• Scratches, stains, or leather aging
• Damage caused by misuse, accidents, or improper care

Need Help?

If you have any questions regarding returns, exchanges, or your order, feel free to contact us:

• WhatsApp: (your number)
• Email: (your email)

We’re here to help and make sure you have the best experience with Gito Leather.